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  • Jiffy Lube announces leadership changes


    Jiffy Lube International?s current general manager of global operations, Rick Altizer, has been named president of the organization in place of Luis Scoffone, who is taking on a newly created position within Shell.

    Freeze Frame: Guilty, but of what?


    In my March 2007 column "Guiltless," I discussed what we as individuals and as an industry are doing about global warming. I said it doesn't matter whether we believe human activity causes global warming, because most countries have begun regulating CO2 emissions, and those regulations influence our lives personally and professionally. That much is true.

    Working Harder and Enjoying it Less?



    You have successfully built a wonderful business with a great reputation. Everyone is proud of your accomplishments. Your family is very appreciative of the many hours it has taken you to build your business. Your customers love you for taking care of the safety of their families. Your associates have looked up to you for years and, for the most part, will follow you into any battle.

    IBIS looks at resourcing


    IBIS took a look at staffing problems by focusing on the next generation of workers. Called the "Net Generation", this group was born in the years from 1977 - 1996. They are technically adept, resourceful and educated. However, getting them to work and stay in the collision industry or any field could be a problem. Glen Gibson, Global Chief Strategy Officer for Crawford and Company, took a look at this generation.

    Gautam Pathak Promoted to Corsa's VP of Product and Business Development



    CORSA Performance Exhausts, manufacturer of high-performance stainless steel exhaust systems for the automotive and marine industry, has promoted Gautam Pathak to vice president of product and business development.

    Mastering Management



    Again this month, we present some of the best business management ideas and concepts from consultants, trainers and shop owners. Feel free to send in your own success stories and tips! See the Brain Trust box for details.

    Backfire: There's more to rewards than money


    I wanted to comment on Mr. Brandeberry's letter in the April 2008 issue of Motor Age. He complains of an inability to find a type 'A' technician in his area, but his fixation is on how much money he has to offer.

    Freeze Frame: The Most Important Tool


    If you've ever watched The Animal Planet on television, you may know that man is not the only animal that uses tools. Other primates, some birds and even some insects are known to pick up a stick and use it to poke at something. We, however, are the only species that invents tools. Man's first tool probably was used to hit something; thus, the hammer was invented. But when the only tool you have is a hammer, your capabilities are limited to pounding things into submission. As our goals became a little more sophisticated, so did our tools. When we started growing food in addition to hunting for it, our tools became much more specialized. Eventually, we invented tools that, quite literally, took us to the moon. But even the space shuttle carries a hammer.

    The Care and Feeding of Your Manager



    Everything is going great. The phone is ringing, we have customers coming through the door wanting work done on their cars and all is right with the world. Except, we don't have enough technicians or maybe the right technician for the job.

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